Privacy Policy

1. Introduction: At Keluoda (referred to as "we" or "platform"), we value your privacy. This privacy policy is crucial as it outlines how we collect, use, disclose, protect, and process the personal information you provide when using our cross-border e-commerce platform and related services. We urge you to read this policy carefully to understand our privacy practices and make informed decisions.

2. Collection of personal information: We may collect the following types of personal information: Identity information, such as name, email address, phone number, mailing address, etc. Transaction information: Including purchase history, payment details, logistics information, etc. Device and log information: IP address, device type, browser information, access time, page records, etc. Location information: Geolocation data may be collected based on the device you use and service requests.

3. Use of information: We collect information mainly for the following purposes: Providing, maintaining, and improving our services—processing transactions, including order execution, payment settlement, and logistics arrangements. We are personalizing the user experience, recommending products or services, sending service notifications and marketing messages (at your option), complying with legal and regulatory requirements, and maintaining platform security.

4. Information sharing and disclosure: We promise not to sell your personal information to third parties. However, we may share your information with third parties under the following circumstances: With your explicit consent. We must complete the transaction by providing the shipping address needed for a logistics partner—requirements by laws and regulations or legitimate requests from government agencies. We must protect our rights, property, or safety and our users' rights, property, or safety.

5. Data security: We take your data security seriously. We employ various security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. These include encryption techniques, access control mechanisms, and data breach response plans.

6. Your rights: Access and correct your personal information. Request deletion of some or all of your information (unless retention is required by law). Unsubscribe from marketing communications. Object or complain about the way we process your personal information.

7. Links and third-party services: Our Platform may contain links to other websites or applications. We are not responsible for the privacy practices of these third parties and recommend that you review their respective privacy policies.

8. Changes and notices: We may update this Privacy Policy from time to time. Users will be notified of significant changes through platform announcements or direct notifications. By continuing to use our services, you agree to be bound by the revised privacy policy.

If you have any questions, comments, or requests about this privacy policy, please email us at support@keluoda.com.