Return Policy

1. Return conditions: The time limit is 14 days from the product's receipt date. You can apply for a return if the product has quality problems or does not match the description. Returned merchandise must be in its original packaging, unused, undamaged, and accompanied by all accessories and gifts (if any).

2. Return process: Our return process is designed to be efficient and hassle-free. Please get in touch with us through the customer service email support@keluoda.com or log in to your account to submit a return or exchange application. Detail the return and exchange reason and upload the necessary picture proof. We will review the application within 24 hours of receiving it. Once the review is passed, we will promptly provide the return address and related guidelines.

3. Refund processing: We value your time and understand the importance of a prompt refund. After receiving the returned goods and confirming that they are correct, we will process the refund as swiftly as possible. In most cases, we return the money to your original payment account within a quick 3-5 working days, ensuring a speedy resolution to your return.

4. Customer service: Please don't hesitate to reach out to our dedicated customer service team if you have any questions or need assistance. We are committed to serving you wholeheartedly and ensuring that your issues are resolved promptly.