Shipping Policy

1. Shipping fee instructions: Understanding the shipping costs is crucial. They are calculated based on the item's size, weight, destination, and the type of shipping service selected. You will be informed of the estimated shipping amount before checkout, allowing you to make an informed decision.

2. Shipping time: The estimated shipping time will be notified to the customer after the order is confirmed, usually 1-3 working days. Actual shipping time may vary depending on logistics conditions, customs clearance speed, and the geographical location of the destination country.

3. Transportation method: We offer a range of delivery methods depending on the order's weight, volume, and destination. These include ordinary express delivery and express delivery. The default shipping method is ordinary express delivery, but if you need to expedite or specify other delivery methods, please make a clear note when placing your order or contact customer service for an explanation.

4. Tracking and updates: Once the item is shipped, the customer will receive an email or text message containing the tracking number. Customers can check the shipping status of their items in real-time through the tracking link provided.

5. Return and exchange policy: If you need to return or exchange goods, please refer to our return and exchange policy. Shipping costs incurred during returns or exchanges may be borne by the buyer or seller, depending on the reason for the return.

6. Force majeure: In the event of force majeure events, such as natural disasters, political unrest, etc. Resulting in transportation delays or interruptions, we will promptly notify customers and seek alternative solutions as much as possible.

7. Customer service support: We assist you with shipping-related questions or issues. If you need immediate help, please refer to the FAQs. For further assistance, our customer service team is available at support@keluoda.com. We are committed to providing the necessary support and assistance.

8. Updates and changes: We reserve the right to update this policy anytime. Any changes will be posted on our website, and customers will be notified when they are applicable.